Help! My Coupon Code Is Not Working! There can be various reasons why your coupon code might not work – let’s go through them so we can work out why (and hopefully get you your discount!).

Did you Enter the Code Correctly?

Did you copy the code exactly?  Most coupon codes are case sensitive to ensure that capitals are entered as capitals and small letters are entered as small.  The very best way to ensure you copy the code exactly is to highlight the code directly from Deal Mum and past it into the shopping cart.

The Coupon Code has Expired

Most coupon codes are only valid for a limited time period.  Check the expiry date on the coupon code to ensure it is still within the valid period.

Are the Items You Are Purchasing Eligible for a Discount?

Sometimes coupon codes can only be used on specific items.  Check the terms and conditions to ensure that the items in your shopping cart aren’t those excluded items.  Common items that are excluded from promotion include sale or clearance products, personalised items and gift cards. 

The Code Has Already Been Used Once and One can only be applied

Most coupon codes can only be used the one time.  So if you have used the code before to get a discount, chances are you can’t use it a second time.  You will just need to look for another discount code!


I’ve Done All That and It Still Isn’t Working!

Don’t stress!  We are here to help you.  Take a screenshot of the error message and send it through to us – we will figure out what’s up and will let you know right away!